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Understands the quarterly "Action Plans" established by the Master Owner
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Understands and comprehends the attributes behind the JAN-PRO brand
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Represents the JAN-PRO brand with vigor and enthusiasm
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Inspect/audit accounts at a frequency of once per month on accounts valued at a set value
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Accompanies Franchise Owner in 'proactive' site visits in order to secure ratings
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Calls new accounts within 24 hours of receiving notice of new customer
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Meets with new contacts to establish relationship
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Performs initial assessment via 'walk-through' of new potential Franchise Owners
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Sets up new accounts and provide assistance in the 'new accounts' process
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Provides 'on-site' training for new Franchise Owners and complete new Franchise Owner paperwork
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Identifies Special Service work opportunities for Franchise Owners
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Monitors Franchise Owners to ensure proper documentation for Special Service work
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Reviews customer needs for consumable supply needs
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Resolves customer complaints as necessary
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Assists the Master Owner in preparation and delivery of the Initial Franchise training
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Provides or assist the Franchise owner in SWAT analysis
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Assists the Master Owner in preparing data for Quality Review
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Transfers customers between owners if requested and documents these requests and transfers
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Informs all owners of transfers and assists in the transfer process through walk-throughs and information exchange
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Attempts resolution of customer complaints
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Recommends solutions for Owners in situations where customers are considering cancelling accounts
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Maintains and develops a network of Franchise Owners and shares in the dissemination of 'best practices', particularly in the area of Emergency Back-up Crews
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Undergraduate degree in related discipline
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Minimum of 5 years in management level experience in related franchise industry
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Demonstrated ability to manage large teams of people in organized structure
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Track record of success in management of large teams in competitive environment
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Excellent written and verbal English communication skills
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Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
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Strong presentation skills
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Professional speaking voice and demeanor
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Ability to work highly sensitive information and work in a confidential environment
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Ability to function in high-pressure situations
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Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
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Ability to take legible hand-written notes where necessary
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Correctable vision and hearing
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Excellent interpersonal skills
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Clear, easy to understand oral communication ability
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Ability to sit for prolonged periods
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Air conditioned/heated office environment
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Exposure to artificial interior lighting
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Low to medium level noise
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Exposure to hazards as typically found in office products and equipment
