We are hiring for our client in the financial services industry.
Duration: 12 months
Responsibilities:
- Provide industry-leading customer service via phone and email, ensuring prompt handling of inquiries and timely follow-ups.
- Set up and support Lender and Broker profiles for participation in the MCI programs.
- Offer business support for Mortgage Protection Plan processes, assisting Mortgage Brokers, Lenders, and Sales team members with policies, compensation, sales tips, licensing, and product training.
- Partner with the Sales team to facilitate broker training presentations.
- Troubleshoot and escalate issues from Brokers or Sales, ensuring timely resolution through Production Support.
- Identify and suggest process and technology improvements.
- Collaborate across teams to support various business initiatives.
- Act as a resource for internal department inquiries.
Requirements:
- 2+ years of experience in customer service or administrative roles.
- Post-secondary education or equivalent relevant experience.
- Strong communication, interpersonal, and analytical skills.
- Proficiency in MS Office, CRM systems like Salesforce, and data entry.
- Excellent customer service and communication abilities.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Detail-oriented with strong problem-solving skills.
- Capable of working both independently and within a team.
- Flexible in taking on new tasks and responsibilities to support the sales team.
Nice-To-Have Skills:
- Experience in the Mortgage Creditor Industry is a plus.
- Bilingual in French and English is an asset but not required.
