Kristian Electric Ltd. (KEL), is a strong family business founded in 1964, providing the best and most trusted service, parts, sales, and rentals of electric overhead cranes, welding equipment, hoists, and material handling equipment. Reaching across Alberta, Saskatchewan, and many other provinces, KEL leads the industry and continues to grow every day. We are always excited to welcome passionate, hard-working individuals to our growing company – your growth and development is the sum of our success!

Kristian Electric is looking for a Service Writer to join our Edmonton branch.

JOB DESCRIPTION

Position: Service Writer

Location: Edmonton

Role Summary: The primary functions of the Service Writer, are to manage all aspects of customer communication, service scheduling, as well as repair orders and invoice processing. You will be very customer focused, helping customers as they walk in providing information based on customer requests and inquiries. You will be knowledgeable in welder parts, services, and warranties.

Key Responsibilities:

Manage customer calls, inquiries, and e-mails
Coordinating any walk-in customers
Service booking and planning work orders
Adjusting repair orders to reflect any changes or additions to the required work
Managing repair order priority
Maintain constant communication with the Welder Service Foreman, and Welder Service Technicians on all job progress
Verifying all labor and parts are accounted for on Work Orders and Invoices, both commercial and internal
Communicating with the back shop personnel for yard access
Opening new work orders and equipment in Foundation when needed
Assisting to price work orders
Typing work order reports in Foundation
Communicating with customers for PO’s as needed
Communicating with customers with estimates, parts orders and pickups, machine updates, and when machines are ready for pick up
Close work order and invoice customers when the job is complete
Collect and communicate due payment from customers
Work with the Purchaser to prepare work orders that require approved parts ordered in

Core Competencies

Ability to interact with clients, business associates, and co-workers in a courteous and professional manner
Mathematical skills
Attention to details
Written and communication skills
Punctual, reliable, and good attendance
Ability to handle stress in a positive manner
Positive attitude towards learning and difficult situations
Ability to work in a fast-paced work environment
Ability to function as part of a team and to request and accept direction as required
Safety awareness

Education

High school diploma or GED equivalent

Experience

1-2 years of Service Writer experience in an industrial organization
1-2 years of customer service and/or administrative experience

Kristian Electric Ltd

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