The impact you'll have

Incident Communication
Lead incident communication efforts, ensuring timely and accurate updates to stakeholders, customers, and internal teams.
Craft clear and concise incident reports, post-mortems, and status updates.
Develop and maintain incident communication templates and guidelines.
Incident Management
Coordinate collaboration and reporting on incident response activities
Maintain accurate paging structure, incident manager training program, rotational schedule of incident managers, and accurate list of designated incident commanders who can make technical decisioning on how to triage the incident
Coordinate and facilitate incident response efforts, acting as a central point of contact during incidents.
Collaborate with cross-functional teams to prioritize and resolve incidents promptly.
Monitor incident progress and escalate as necessary to ensure resolution.
Continuous Improvement
Develop standardized processes and templates for communicating the status and results of incidents
Manage post-mortem and after-action review meetings and reporting
Ensure any residual risks/issues post-incident are provided to the Risk Management service for tracking until remediated
Drive continuous improvement initiatives related to incident management processes, tools, and procedures.
Conduct post-incident reviews to identify root causes and recommend preventive actions.
Work closely with engineering teams to implement corrective and preventive measures.
Cross-Functional Collaboration
Collaborate with leaders, engineering managers, and engineers to enhance incident response capabilities.
Foster a culture of incident awareness and accountability across the organization.
Documentation and Training
Maintain incident-related documentation, including incident response playbooks and knowledge base articles.
Provide training and guidance to teams on incident management best practices.

Who You Are

Proven experience in incident management within a technology or fintech environment.
Strong communication and interpersonal skills, with the ability to convey technical information to both technical and non-technical audiences.
Excellent problem-solving and critical-thinking abilities.
Familiarity with incident management tools (PagerDuty, JIRA, Slack) and methodologies.
Ability to work effectively in a fast-paced, cross-functional team environment.
Strong organizational skills with attention to detail.
Experience in fintech is preferred
Bachelor's degree or equivalent experience. Master's degree is a plus.
Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments.

Compensation And Benefits

base salary

Multiple health insurance options
Flexible time off -- take what you need
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual "development dollars" to support our people growth and development
Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta's Values -- Solve for the Customer:

-- Do What's Right:

-- Simplify and Innovate:

-- Win as a Team:

-- Make it Count:

Equal Employment Opportunity, Accommodations and Privacy

Marqeta

About Us

Latest Jobs

Incident Manager