The impact you'll have
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Incident Communication
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Lead incident communication efforts, ensuring timely and accurate updates to stakeholders, customers, and internal teams.
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Craft clear and concise incident reports, post-mortems, and status updates.
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Develop and maintain incident communication templates and guidelines.
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Incident Management
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Coordinate collaboration and reporting on incident response activities
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Maintain accurate paging structure, incident manager training program, rotational schedule of incident managers, and accurate list of designated incident commanders who can make technical decisioning on how to triage the incident
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Coordinate and facilitate incident response efforts, acting as a central point of contact during incidents.
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Collaborate with cross-functional teams to prioritize and resolve incidents promptly.
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Monitor incident progress and escalate as necessary to ensure resolution.
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Continuous Improvement
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Develop standardized processes and templates for communicating the status and results of incidents
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Manage post-mortem and after-action review meetings and reporting
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Ensure any residual risks/issues post-incident are provided to the Risk Management service for tracking until remediated
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Drive continuous improvement initiatives related to incident management processes, tools, and procedures.
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Conduct post-incident reviews to identify root causes and recommend preventive actions.
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Work closely with engineering teams to implement corrective and preventive measures.
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Cross-Functional Collaboration
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Collaborate with leaders, engineering managers, and engineers to enhance incident response capabilities.
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Foster a culture of incident awareness and accountability across the organization.
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Documentation and Training
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Maintain incident-related documentation, including incident response playbooks and knowledge base articles.
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Provide training and guidance to teams on incident management best practices.
Who You Are
- Proven experience in incident management within a technology or fintech environment.
- Strong communication and interpersonal skills, with the ability to convey technical information to both technical and non-technical audiences.
- Excellent problem-solving and critical-thinking abilities.
- Familiarity with incident management tools (PagerDuty, JIRA, Slack) and methodologies.
- Ability to work effectively in a fast-paced, cross-functional team environment.
- Strong organizational skills with attention to detail.
- Experience in fintech is preferred
- Bachelor's degree or equivalent experience. Master's degree is a plus.
- Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments.
Compensation And Benefits
base salary
- Multiple health insurance options
- Flexible time off -- take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual "development dollars" to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
About Marqeta
Marqeta's Values -- Solve for the Customer:
-- Do What's Right:
-- Simplify and Innovate:
-- Win as a Team:
-- Make it Count:
Equal Employment Opportunity, Accommodations and Privacy
