Organization- Park Hyatt Toronto Summary

to care for people so they can be their best.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift
Paid medical days and paid personal days
Employer RRSP Matching Contributions
Complimentary hotel nights and discounts at Hyatt properties around the world
Extended Health and Dental benefits for you and your dependents 30 days after joining
Tuition reimbursement program
2023 and 2024 Great Place to Work Certified

Summary About the Role -- Front Office Agent

Some of the responsibilities include:

Warmly greet guests upon arrival, using their name whenever possible, and offer a personalized, professional welcome that reflects Forbes 5-Star service standards.
Efficiently handle the check-in and check-out process, ensuring accuracy and attention to detail while delivering sincere and polished communication throughout the interaction.
Respond to guest inquiries, requests, and concerns with genuine interest, empathy, and professionalism---ensuring each guest feels heard, supported, and valued.
Manage room reservations and booking modifications accurately, confirming all details and offering proactive solutions to enhance the guest experience.
Coordinate transportation services, dining reservations, and any additional guest needs with efficiency and care.
Process payments, room charges, and provide a clear, courteous check-out experience, including presenting the final bill.
Maintain a clean, well-organized, and welcoming front desk environment at all times.
Support guests with special requests including weddings, retreats, and private events, working closely with relevant departments to ensure a seamless experience.
Anticipate guest needs before being asked, and follow up with thoughtful touches that go above and beyond expectations.
Demonstrate consistent positive body language and a warm, professional demeanor throughout every interaction.
Close each interaction with sincerity, leaving a lasting impression of genuine care and hospitality.

Qualifications

A service-focused personality with a natural ability to connect with others.
Must be highly motivated, detail-oriented, and thrive in a fast-paced environment.
Ability to multitask with grace while maintaining accuracy and professionalism.
Strong verbal and written communication skills.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand for extended periods.
Post-secondary education in hospitality or tourism is preferred.
Experience with hotel systems (e.g., Opera, PMS) is an asset.

Park Hyatt

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