Organization- Park Hyatt Toronto Summary
to care for people so they can be their best.
Why should you work at the Park Hyatt Toronto?
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified
Summary About the Role -- Front Office Agent
Some of the responsibilities include:
- Warmly greet guests upon arrival, using their name whenever possible, and offer a personalized, professional welcome that reflects Forbes 5-Star service standards.
- Efficiently handle the check-in and check-out process, ensuring accuracy and attention to detail while delivering sincere and polished communication throughout the interaction.
- Respond to guest inquiries, requests, and concerns with genuine interest, empathy, and professionalism---ensuring each guest feels heard, supported, and valued.
- Manage room reservations and booking modifications accurately, confirming all details and offering proactive solutions to enhance the guest experience.
- Coordinate transportation services, dining reservations, and any additional guest needs with efficiency and care.
- Process payments, room charges, and provide a clear, courteous check-out experience, including presenting the final bill.
- Maintain a clean, well-organized, and welcoming front desk environment at all times.
- Support guests with special requests including weddings, retreats, and private events, working closely with relevant departments to ensure a seamless experience.
- Anticipate guest needs before being asked, and follow up with thoughtful touches that go above and beyond expectations.
- Demonstrate consistent positive body language and a warm, professional demeanor throughout every interaction.
- Close each interaction with sincerity, leaving a lasting impression of genuine care and hospitality.
Qualifications
- A service-focused personality with a natural ability to connect with others.
- Must be highly motivated, detail-oriented, and thrive in a fast-paced environment.
- Ability to multitask with grace while maintaining accuracy and professionalism.
- Strong verbal and written communication skills.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand for extended periods.
- Post-secondary education in hospitality or tourism is preferred.
- Experience with hotel systems (e.g., Opera, PMS) is an asset.
