Call Centre Representative/BDC Coordinator

Parkview BMW has an exciting career opportunity for a BDC Coordinator/Call Centre Representative in our call centre who enjoys working together as a team in a positive and supportive environment.

Group Insurance Benefits

Profit Sharing

Responsibilities:

Manage and schedule appointments for clients
Effectively handle large amounts of incoming and outgoing calls
Identify and assess clients' needs to achieve satisfaction
Provide accurate, valid and complete information by using the proper resources
Meet call handling quotas
Follow communication procedures, guidelines and policies
Take the extra mile to engage clients

Requirements:

Previous BDC Coordinator experience within the auto industry preferred
Strong phone contact handling and active listening skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent customer service and communication skills
Ability to multi-task, prioritize, and manage time effectively
Post-Secondary certificate/degree
Reynolds \& Reynolds, X-time, and S-Gate experience an asset

We thank you for your interest; however, only those applicants selected for an interview will be contacted.

Parkview BMW

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Call Centre Representative/BDC Coordinator