Bilingual Field Claims Investigator / Claim Recovery Agent

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Position: Bilingual Field Claims Investigator / Claim Recovery Agent

Location: Hybrid (75% remote, 25% fieldwork)

Compensation: $80 USD / $116 CAD flat rate per investigation (additional rates for distances over 60 miles / 97 km and 100 miles / 160.93 km) plus commission (estimated annual $55,000 USD / $80,000 CAD)

COMPANY OVERVIEW

Phoenix Loss Control ("Phoenix" or "PLC") is a U.S.-based business services provider in the cable, telecom, and utilities sector, specializing in outside plant damage investigation, recovery, and prevention. We assist clients in recovering costs from damages to infrastructure such as underground fiber optic or gas lines. PLC employs over 120 people, servicing major cable and telecom operators nationwide, including Comcast, Spectrum, AT\&T, and Google. We are expanding rapidly and seek talented individuals to join our growth journey.

POSITION SUMMARY

Outside Plant Damage (OPD) costs exceed $30 million USD / $43 million CAD annually. The role involves investigating damages, collecting evidence, reporting findings, and supporting claim recovery efforts. Candidates must be inquisitive, self-driven, and comfortable in a dynamic environment. Bilingual in French and English is required for effective communication.

Conduct on-site investigations
Write detailed, concise reports based on evidence, witness statements, and estimates
Maintain knowledge of relevant laws and regulations
Respond promptly to damage calls
Complete investigations within 7 days and collaborate with claims managers for recovery
Respond to damages during business hours, with first response on the same day if received during work hours
Accurately record all related activities

Claim Recovery Duties

Review claim info, identify liable parties, and facilitate resolution
Gather costs and prepare invoices
Communicate with liable parties and insurance carriers
Negotiate settlements and resolve conflicts

Required Skills and Capabilities

Proficiency in Microsoft Office
Ability to operate independently and prioritize tasks
Adaptability, logical thinking, and attention to detail
Excellent written and verbal communication skills
Strong negotiation and conflict resolution skills
Interpersonal skills for field interviews
Reliable internet, smartphone, and vehicle with insurance and license
Safety gear (vest, boots, hard hat)
Bilingual in French and English

Preferred Qualifications

Experience in telecommunications, utilities, or billing
Knowledge of underground utility locating
Investigation, inspection, or claims experience
Legal, military, or criminal justice background
Location flexibility at manager's discretion

Note: This is an independent contractor role with no benefits.

Claim Recovery Agent (Subrogation Adjuster) -- 1099

Location: Remote, US residents only

Compensation: Commission-based on successful recoveries

Schedule: Flexible, during business hours

COMPANY OVERVIEW

Same as above.

POSITION SUMMARY

Responsible for reviewing damages, identifying liable parties, invoicing, and recovering costs.

Duties

Analyze claim info, identify liable parties, and facilitate claims resolution
Prepare invoices and gather costs
Communicate with liable parties and insurance carriers
Negotiate and resolve conflicts

Required Skills

Proficiency in Microsoft Office
Ability to work independently, manage deadlines, and pay attention to detail
Excellent communication, negotiation, and conflict resolution skills
High-speed internet, personal computer, dedicated phone line

Position Advantages

Uncapped earning potential (over $100,000 for top performers)
Flexible remote work schedule

Note: This is a 1099 contract role with no benefits.

Phoenix Loss Control

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Bilingual Field Claims Investigator / Claim Recovery Agent