About us Who we are looking for? What will you do?

Design, storyboard, and build interactive e-learning content, simulations, and microlearning experiences using Articulate 360 (Storyline \& Rise)
Apply adult learning principles and clinical workflow understanding to create engaging, role-specific learning paths
Package and publish content in SCORM/xAPI formats for LMS compatibility
Ensure accessibility compliance (WCAG 2.1, AODA) and readiness for localization/multilingual rollout.
Create in-app guides, walkthroughs, tooltips, job aids, and checklists to support real-time, contextual learning
Collaborate with Product and Customer Success to proactively launch adoption campaigns and new feature rollouts
Monitor and evaluate adoption impact using tools like usage analytics, NPS, CSAT and support ticket deflection.
Own and manage the corporate LMS (Litmos) including user provisioning, learning path creation, SSO/CRM integration, and reporting
Maintain scalable governance practices (taxonomy, tagging, versioning, and archiving of assets)
Develop internal training for Product, Engineering, Support, and Sales (e.g., certifications, onboarding, live sessions, knowledge checks)
Deliver and facilitate live webinars, virtual lunch \& learns, and just-in-time training sessions
Define KPIs including course completion, CSAT, and feature adoption conversion
Analyze learning engagement and performance
Iterate on content formats and delivery channels based on data and business goals.
Current experience in instructional design, learning experience, or digital adoption within a B2B SaaS product (preferably in healthcare)
Mastery of Articulate 360 (Storyline and Rise), and screen capture/video tools like Camtasia or Adobe Premiere
Hands-on experience administering an LMS (Litmos, Docebo, Moodle, etc.) including SCORM/xAPI publishing and reporting
Deep understanding of adult learning theory, instructional design methodologies (ADDIE/Agile), and outcome-based learning
Strong grasp of healthcare data privacy \& security regulations: HIPAA, PIPEDA, Minimum Necessary Standard, PHI redaction
Clear and engaging written and visual communication skills, with the ability to simplify complex workflows
Project management discipline: ability to groom backlogs, align cross-functional stakeholders, and meet deadlines
Working knowledge of AI-powered tools (e.g., ChatGPT, Synthesia, Grammarly, Descript) to enhance content creation, streamline workflows, and support learner engagement
Understanding of healthcare workflows
Experience with digital adoption platforms.
Competence with data analysis and dashboarding tools (e.g., PowerBI, Tableau)
Instructional design certifications (e.g., CPTD, ATD) or graduate coursework in Learning Technologies / Adult Education

RAM Software Solutions

RAM Software Solutions

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Learning Experience & Digital Adoption Specialist