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Design, storyboard, and build interactive e-learning content, simulations, and microlearning experiences using Articulate 360 (Storyline \& Rise)
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Apply adult learning principles and clinical workflow understanding to create engaging, role-specific learning paths
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Package and publish content in SCORM/xAPI formats for LMS compatibility
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Ensure accessibility compliance (WCAG 2.1, AODA) and readiness for localization/multilingual rollout.
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Create in-app guides, walkthroughs, tooltips, job aids, and checklists to support real-time, contextual learning
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Collaborate with Product and Customer Success to proactively launch adoption campaigns and new feature rollouts
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Monitor and evaluate adoption impact using tools like usage analytics, NPS, CSAT and support ticket deflection.
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Own and manage the corporate LMS (Litmos) including user provisioning, learning path creation, SSO/CRM integration, and reporting
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Maintain scalable governance practices (taxonomy, tagging, versioning, and archiving of assets)
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Develop internal training for Product, Engineering, Support, and Sales (e.g., certifications, onboarding, live sessions, knowledge checks)
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Deliver and facilitate live webinars, virtual lunch \& learns, and just-in-time training sessions
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Define KPIs including course completion, CSAT, and feature adoption conversion
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Analyze learning engagement and performance
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Iterate on content formats and delivery channels based on data and business goals.
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Current experience in instructional design, learning experience, or digital adoption within a B2B SaaS product (preferably in healthcare)
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Mastery of Articulate 360 (Storyline and Rise), and screen capture/video tools like Camtasia or Adobe Premiere
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Hands-on experience administering an LMS (Litmos, Docebo, Moodle, etc.) including SCORM/xAPI publishing and reporting
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Deep understanding of adult learning theory, instructional design methodologies (ADDIE/Agile), and outcome-based learning
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Strong grasp of healthcare data privacy \& security regulations: HIPAA, PIPEDA, Minimum Necessary Standard, PHI redaction
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Clear and engaging written and visual communication skills, with the ability to simplify complex workflows
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Project management discipline: ability to groom backlogs, align cross-functional stakeholders, and meet deadlines
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Working knowledge of AI-powered tools (e.g., ChatGPT, Synthesia, Grammarly, Descript) to enhance content creation, streamline workflows, and support learner engagement
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Understanding of healthcare workflows
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Experience with digital adoption platforms.
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Competence with data analysis and dashboarding tools (e.g., PowerBI, Tableau)
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Instructional design certifications (e.g., CPTD, ATD) or graduate coursework in Learning Technologies / Adult Education
