Automotive Parts Person (Parts Advisor / Counterperson)

Location: Richmond, BC
Employment Type: Full-time
Reports To: Parts Manager / Fixed Ops Manager

About the Role

As an Automotive Parts Person, you’ll be the go-to expert for identifying, sourcing, and supplying the right parts—fast. You’ll combine strong catalogue knowledge with excellent customer service to support technicians, retail customers, and wholesale accounts. Your accuracy keeps ROs moving and your communication keeps customers happy.

Key Responsibilities

Identify correct parts by make/model/year and parts catalogue; confirm fitment and availability

Deliver best-in-class customer service: answer inquiries, research parts, and provide cost estimates

Manage inventory: order/receive, track stock levels, and ensure the right parts are on hand when needed

Maintain accurate records for sales, invoices, receipts, cores, and returns

Collaborate closely with Service to stage parts for repairs and meet shop timelines

Proactively maintain automated inventory replenishment lists

Measurables (KPIs)

Customer Satisfaction: OEM surveys / online reviews reflect prompt, accurate service

Sales Revenue: Parts sales growth driven by needs-based recommendations

Fill Rate: High percentage of orders filled correctly and on time

Accuracy Rate: Minimal errors on orders, invoices, and picks

Productivity: Parts sold per hour, time to identify parts, and transaction cycle time

What You Bring

1+ year of experience in an Automotive Parts Department

Customer-first mindset and a “find-a-way-to-yes” attitude

Working knowledge of vehicle components and basic parts operations

Ability to multitask with exceptional detail and accuracy

Strong organization skills to handle priorities, manage workload, and meet deadlines

Compensation

Monthly base salary plus variable profit-share component

Expected total compensation range $40,000 – $80,000 annually, depending on performance

Final base compensation determined by knowledge, skills, experience, and other relevant factors * Range provided as a general guideline; may vary based on candidate qualifications and expertise

ADDITIONAL INFO:
When you apply for this position, you give the Recruiting Room permission to share your information with other team members and our network of employers. You further acknowledge that the Recruiting Room is a free service to all candidates and as such, further agree to indemnify and hold harmless Recruiting Room from any allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs, and expenses (including without limitation attorneys’ fees and costs) that result from the sharing of this data.

You further acknowledge, and give consent, for the Recruiting Room to check your previous employers (to make a hiring decision), if you fail to provide references before the point of offer. We only ask questions that are “reasonably required,” for our employers to assess the applicant’s fitness for the job. We DO NOT contact current employers.

You further acknowledge, by applying for this position, you allow the Recruiting Room, and its agents, to contact you via SMS Messaging (texting), Facebook, Instagram, or any other forms of social networking

Recruiting Room

Latest Jobs

Automotive Parts Person (Parts Advisor / Counterperson), Richmond, BC