Automotive Parts Person (Parts Advisor / Counterperson)
Location: Richmond, BC
Employment Type: Full-time
Reports To: Parts Manager / Fixed Ops Manager
About the Role
As an Automotive Parts Person, you’ll be the go-to expert for identifying, sourcing, and supplying the right parts—fast. You’ll combine strong catalogue knowledge with excellent customer service to support technicians, retail customers, and wholesale accounts. Your accuracy keeps ROs moving and your communication keeps customers happy.
Key Responsibilities
Identify correct parts by make/model/year and parts catalogue; confirm fitment and availability
Deliver best-in-class customer service: answer inquiries, research parts, and provide cost estimates
Manage inventory: order/receive, track stock levels, and ensure the right parts are on hand when needed
Maintain accurate records for sales, invoices, receipts, cores, and returns
Collaborate closely with Service to stage parts for repairs and meet shop timelines
Proactively maintain automated inventory replenishment lists
Measurables (KPIs)
Customer Satisfaction: OEM surveys / online reviews reflect prompt, accurate service
Sales Revenue: Parts sales growth driven by needs-based recommendations
Fill Rate: High percentage of orders filled correctly and on time
Accuracy Rate: Minimal errors on orders, invoices, and picks
Productivity: Parts sold per hour, time to identify parts, and transaction cycle time
What You Bring
1+ year of experience in an Automotive Parts Department
Customer-first mindset and a “find-a-way-to-yes” attitude
Working knowledge of vehicle components and basic parts operations
Ability to multitask with exceptional detail and accuracy
Strong organization skills to handle priorities, manage workload, and meet deadlines
Compensation
Monthly base salary plus variable profit-share component
Expected total compensation range $40,000 – $80,000 annually, depending on performance
Final base compensation determined by knowledge, skills, experience, and other relevant factors * Range provided as a general guideline; may vary based on candidate qualifications and expertise
ADDITIONAL INFO:
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