Main Purpose

Participate in the daily process of shipping outbound goods/repairs.
Responsible for the daily process of receiving inbound goods and/or repairs.
Direct procurement process from start to finish (receipt \& usage in SAP).
Generate weekly reports to follow up on all repairs waiting for parts, follow up with US spare parts team and update ETAs.
Generate GIT report daily to follow up on goods in transit to CAS1 platform.
Process Parts Delay status report from Network support team.
Provide parts to the workshop to support repair activities.
Adhere to the continuous production of work based on established guidelines for repair ship dates and/or Managers/Supervisors direction, as well as exceptions related to VIP repairs, must-ships, warranties, etc.
Place orders for and distribute spare parts/straps to subcontractors and authorized service accounts.
Sales orders for wholesale accounts and dealers, movement exchanges, reception of inbound deliveries on day of arrival, unless otherwise communicated and approved by Supervisor.
Place purchase orders for specific articles not stocked at CAS1 to meet the brand(s)' objectives with consistent follow-up (i.e. straps, buckles, refills, consumables, etc.)
Maintain an organized, clean, and accurate inventory of CAS1 parts stock.
Participate in annual inventory cycle count to ensure a full and accurate count of all inventoried items at CAS1.
Provide assistance on resolving customer service issues as relates to parts availability or parts delay.
Create and maintain spare part kits for all brands.
Perform SD (sales \& distribution) functions for Materials department activities including invoicing and shipping.
Process intercompany goods transfers and de-stocking CAS1 inventory.
Communicate with Canadian dealer and boutique network to provide product information with regard to accessory/strap orders( phone and email inquiries, orders)
Assist watchmakers with product information as needed.
Any other customer service or logistics duties pertaining to the operation of our Service Platform as required or warranted.
University or college degree/diploma preferred.
1-2 years of experience in a similar position
Working knowledge of shipping, receiving, and international exports is a requirement
Proficient at Excel, Word, PowerPoint
Proficient in English, verbal and written
SAP knowledge is an asset
Ability to work under pressure and handle multiple responsibilities at once
Consistently maintain a clean and organized workspace in all areas.
Ability to maintain confidentiality and discretion in work efforts

Richemont

Richemont

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Materials Administrator