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Participate in the daily process of shipping outbound goods/repairs.
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Responsible for the daily process of receiving inbound goods and/or repairs.
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Direct procurement process from start to finish (receipt \& usage in SAP).
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Generate weekly reports to follow up on all repairs waiting for parts, follow up with US spare parts team and update ETAs.
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Generate GIT report daily to follow up on goods in transit to CAS1 platform.
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Process Parts Delay status report from Network support team.
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Provide parts to the workshop to support repair activities.
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Adhere to the continuous production of work based on established guidelines for repair ship dates and/or Managers/Supervisors direction, as well as exceptions related to VIP repairs, must-ships, warranties, etc.
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Place orders for and distribute spare parts/straps to subcontractors and authorized service accounts.
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Sales orders for wholesale accounts and dealers, movement exchanges, reception of inbound deliveries on day of arrival, unless otherwise communicated and approved by Supervisor.
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Place purchase orders for specific articles not stocked at CAS1 to meet the brand(s)' objectives with consistent follow-up (i.e. straps, buckles, refills, consumables, etc.)
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Maintain an organized, clean, and accurate inventory of CAS1 parts stock.
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Participate in annual inventory cycle count to ensure a full and accurate count of all inventoried items at CAS1.
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Provide assistance on resolving customer service issues as relates to parts availability or parts delay.
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Create and maintain spare part kits for all brands.
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Perform SD (sales \& distribution) functions for Materials department activities including invoicing and shipping.
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Process intercompany goods transfers and de-stocking CAS1 inventory.
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Communicate with Canadian dealer and boutique network to provide product information with regard to accessory/strap orders( phone and email inquiries, orders)
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Assist watchmakers with product information as needed.
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Any other customer service or logistics duties pertaining to the operation of our Service Platform as required or warranted.
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University or college degree/diploma preferred.
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1-2 years of experience in a similar position
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Working knowledge of shipping, receiving, and international exports is a requirement
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Proficient at Excel, Word, PowerPoint
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Proficient in English, verbal and written
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SAP knowledge is an asset
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Ability to work under pressure and handle multiple responsibilities at once
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Consistently maintain a clean and organized workspace in all areas.
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Ability to maintain confidentiality and discretion in work efforts
