In this dynamic and critical role, the Program Manager will lead and manage cross-functional projects, ensuring teams are aligned, processes are followed, and key initiatives stay on track. This person will be responsible for driving efficiency, resolving interdependencies, and maintaining accountability across departments.

Additionally, this role will focus on implementing new processes to improve collaboration across teams, ensuring smooth execution of initiatives. The Program Manager will also oversee corporate communications related to internal changes, launches, and major initiatives, ensuring clarity and alignment across the organization.

Responsibilities:

Lead and manage cross-functional projects, ensuring teams follow established processes, meet deadlines, and stay aligned on priorities
Oversee the planning, execution, and completion of strategic initiatives, proactively addressing roadblocks and interdependencies
Implement new processes to improve collaboration between teams and enhance overall efficiency
Ensure teams adhere to workflows, track project timelines effectively, and maintain accountability for deliverables
Act as the key facilitator in cross-departmental communication, ensuring alignment between Marketing, E-commerce, and Merchandising teams
Support marketing campaign execution, ensuring alignment with overall strategic goals and proper coordination across functions
Facilitate project-related meetings with clear agendas, structured discussions, and well-documented action items
Monitor and report on project progress, providing visibility to leadership and making data-driven recommendations for improvements
Ensure all communications related to strategic initiatives are clear, structured, and effectively distributed across relevant teams
Support change management efforts by ensuring teams understand and adopt new initiatives seamlessly

Qualifications:

University degree in Business, Project Management, Marketing, Communications, or a related field
Minimum 8 years of experience in project or program management, preferably in a fast-paced corporate, retail, or agency environment
Experience implementing new workflows and collaboration methods to enhance team efficiency
Experience managing marketing campaigns as part of broader project management responsibilities
Expertise in stakeholder management, ensuring clarity in objectives and fostering collaboration at all levels
Strong background in managing multiple projects simultaneously with cross-functional teams
Strong analytical skills to assess project performance and optimize workflows
Excellent leadership, facilitation, and communication skills to bring teams together and drive alignment
Proven ability to enforce processes, manage interdependencies, and ensure teams stay on track with timelines
Highly organized, detail-oriented, and proactive in identifying and solving challenges
Proficiency in project management tools and software (e.g., Asana, Monday.com, Jira, or equivalent)
Familiarity with Marketing, E-commerce, and Merchandising, with an ability to support cross-functional initiatives effectively
Bilingual in French and English, both written and spoken

Additional information:

Why members of our Marketing team love working at Sleep Country Canada/Dormez-vous?

This is not just a job but a CAREER with opportunities for growth and advancement
Diverse and inclusive work environment
We will invest in you and provide extensive training, mentoring, and continuous development
Access to training and development platforms
Full medical, dental benefits, and a Deferred Profit Sharing Program
Annual Wellness Credit of up to $250.00 for products/services that improve health and well-being, such as health assessments, nutrition counseling, hiking shoes, yoga outfits, or fitness equipment
Associate Discount Program for sleep products
Maternity/Parental leave top-up benefits
Tuition Reimbursement Program for professional and personal development
Long service awards, celebrations, and social events
Associate Referral Program
Paid day off to volunteer at a local charity of your choice
Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion \& Belonging (EDI\&B):

At SCC/DV, we are committed to building an inclusive and diverse company culture where differences are embraced and valued. This helps us better understand and meet the needs of our customers and communities. We ensure every applicant is treated fairly and with respect regardless of race, ethnicity, religion, age, gender, sexual orientation, or disability.

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Program Manager