In this dynamic and critical role, the Program Manager will lead and manage cross-functional projects, ensuring teams are aligned, processes are followed, and key initiatives stay on track. This person will be responsible for driving efficiency, resolving interdependencies, and maintaining accountability across departments.
Additionally, this role will focus on implementing new processes to improve collaboration across teams, ensuring smooth execution of initiatives. The Program Manager will also oversee corporate communications related to internal changes, launches, and major initiatives, ensuring clarity and alignment across the organization.
Responsibilities:
- Lead and manage cross-functional projects, ensuring teams follow established processes, meet deadlines, and stay aligned on priorities
- Oversee the planning, execution, and completion of strategic initiatives, proactively addressing roadblocks and interdependencies
- Implement new processes to improve collaboration between teams and enhance overall efficiency
- Ensure teams adhere to workflows, track project timelines effectively, and maintain accountability for deliverables
- Act as the key facilitator in cross-departmental communication, ensuring alignment between Marketing, E-commerce, and Merchandising teams
- Support marketing campaign execution, ensuring alignment with overall strategic goals and proper coordination across functions
- Facilitate project-related meetings with clear agendas, structured discussions, and well-documented action items
- Monitor and report on project progress, providing visibility to leadership and making data-driven recommendations for improvements
- Ensure all communications related to strategic initiatives are clear, structured, and effectively distributed across relevant teams
- Support change management efforts by ensuring teams understand and adopt new initiatives seamlessly
Qualifications:
- University degree in Business, Project Management, Marketing, Communications, or a related field
- Minimum 8 years of experience in project or program management, preferably in a fast-paced corporate, retail, or agency environment
- Experience implementing new workflows and collaboration methods to enhance team efficiency
- Experience managing marketing campaigns as part of broader project management responsibilities
- Expertise in stakeholder management, ensuring clarity in objectives and fostering collaboration at all levels
- Strong background in managing multiple projects simultaneously with cross-functional teams
- Strong analytical skills to assess project performance and optimize workflows
- Excellent leadership, facilitation, and communication skills to bring teams together and drive alignment
- Proven ability to enforce processes, manage interdependencies, and ensure teams stay on track with timelines
- Highly organized, detail-oriented, and proactive in identifying and solving challenges
- Proficiency in project management tools and software (e.g., Asana, Monday.com, Jira, or equivalent)
- Familiarity with Marketing, E-commerce, and Merchandising, with an ability to support cross-functional initiatives effectively
- Bilingual in French and English, both written and spoken
Additional information:
Why members of our Marketing team love working at Sleep Country Canada/Dormez-vous?
- This is not just a job but a CAREER with opportunities for growth and advancement
- Diverse and inclusive work environment
- We will invest in you and provide extensive training, mentoring, and continuous development
- Access to training and development platforms
- Full medical, dental benefits, and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for products/services that improve health and well-being, such as health assessments, nutrition counseling, hiking shoes, yoga outfits, or fitness equipment
- Associate Discount Program for sleep products
- Maternity/Parental leave top-up benefits
- Tuition Reimbursement Program for professional and personal development
- Long service awards, celebrations, and social events
- Associate Referral Program
- Paid day off to volunteer at a local charity of your choice
- Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital
Commitment to Equity, Diversity, Inclusion \& Belonging (EDI\&B):
At SCC/DV, we are committed to building an inclusive and diverse company culture where differences are embraced and valued. This helps us better understand and meet the needs of our customers and communities. We ensure every applicant is treated fairly and with respect regardless of race, ethnicity, religion, age, gender, sexual orientation, or disability.
