Job Title: Bilingual Help Desk Analyst (Remote) Location: Remote (Canada-based) Pay Rate: $22-24/hour T4 Contract: 6-month contract to start Schedule: Monday to Friday; 8 hours shift between 7:30 AM -- 8:00 PM EST (Full availability required). Since you'll be new to the team, you will start on a 12pm-8pm shift, with 2x15 minutes paid break \& 1x30 minutes unpaid break. Overview: We are seeking a fully bilingual (French/English) Help Desk Analyst to join a dynamic remote support team for a leading Canadian bank.
This role requires strong communication skills, attention to detail, and the ability to troubleshoot basic technical issues in a high-volume, call center-style environment. Key Responsibilities: Provide front-line support to internal users via phone and ticketing system Accurately document issues and create support tickets while on calls Work with 10--12 different applications; multitask efficiently using multiple monitors and a laptop Troubleshoot and resolve common technical problems (e.g., password resets, connectivity issues) Escalate complex technical issues when necessary Maintain a high standard of professionalism and customer service Requirements: Fluency in French and English (spoken and written) -- candidates will be required to complete a bilingual writing assessment Experience with ticketing systems , multitasking in a high-volume environment, and using multiple screens Basic technical troubleshooting experience (Password reset, cache, cookies, browsers, etc.) Reliable high-speed internet and a quiet, private workspace Full-time availability between 7:30 AM -- 8:00 PM EST, Monday to Friday -- no schedule accommodations No planned vacation during the 6-month contract period Nice to Have: Previous experience in a Help Desk or call center environment Exposure to banking systems or financial services
