Job Description Summary

Job Description

Must be able work in a fast-paced environment.
Guest-facing position standing behind desk.
Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).
Ten to twelve hour shifts sometimes required.
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Greet guests warmly and professionally.
Register guests, verify registration, issue room keys and provide information on hotel services and room location.
Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.
Issue, control and release guest safe-deposit boxes.
Maintain the security of cash, credit card transactions, and guest information.
Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintain knowledge of upcoming events, local area, and hotel offerings.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
Up-sell rooms where possible to maximize revenue.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treat requests with professionalism, tact, and a courteous manner.
Respect guest confidentially policy
Perform other duties as requested by management.
Qualifications and Skills
Professional verbal communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult guests.
Excellent organizational skills and attention to detail.
Experience with Microsoft Office and Opera systems preferred.

Who We Are

Additional Job Information/Anticipated Pay Range

Benefits

Salaried FTE Benefits

Food and Beverage Discount
RRSP Match
Drycleaning
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short- and Long-term disability program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

Food and Beverage Discount
RRSP Match
Tool and shoe reimbursement
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short term disability
program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

Food and Beverage Discount
Employee discounted hotel rate
Tool and shoe reimbursement
Various employee perks and benefits
Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Sonesta International Hotels

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