-
Must be able work in a fast-paced environment.
-
Guest-facing position standing behind desk.
-
Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-
Ability to stand during entire shift.
-
Must be flexible to work variable days of the week to include weekends and holidays.
-
Must be flexible to work variable shifts (days, nights, overnights).
-
Ten to twelve hour shifts sometimes required.
-
High School diploma or equivalent required.
-
One year of previous hotel experience preferred.
-
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
-
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
-
Greet guests warmly and professionally.
-
Register guests, verify registration, issue room keys and provide information on hotel services and room location.
-
Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
-
Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.
-
Issue, control and release guest safe-deposit boxes.
-
Maintain the security of cash, credit card transactions, and guest information.
-
Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
-
Maintain knowledge of upcoming events, local area, and hotel offerings.
-
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
-
Up-sell rooms where possible to maximize revenue.
-
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
-
Treat requests with professionalism, tact, and a courteous manner.
-
Respect guest confidentially policy
-
Perform other duties as requested by management.
-
Qualifications and Skills
-
Professional verbal communication skills.
-
Excellent interpersonal and customer service skills, including dealing with difficult guests.
-
Excellent organizational skills and attention to detail.
-
Experience with Microsoft Office and Opera systems preferred.
