Job Description - Box Office Agent Location
Division:
Line Manager:
Contract Terms:
THE TEAM
THE JOB
What You Will Be Doing
- Providing exceptional front-line customer service to ticket purchasers
- Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system
- Working with Archtics and TM Host systems on a regular basis
- Balance and account for cash and credit card receipts from sakes transactions
- Organizing and distributing "will-call" tickets
- Fostering and maintaining a positive attitude towards the company and its activities
What You Need To Know
- Minimum of 1-year experience in sales and/or customer service
- General office and cash experience are preferred
- Must be available for flexible working hours which includes evenings, weekends, and holidays
YOU
- Basic foundation and understanding of event ticketing
- Strong verbal and written communication skills
- Ability to accommodate an extremely flexible and fluid work schedule
- Service oriented, with strong organizational skills
- Go-getter with the ability to work under pressure and with minimal supervision
- Must be detail-oriented with the ability to multi-task and juggle competing priorities
- A passion for live events -- music, pop culture, arts and theatre, and family events!
LIFE AT TICKETMASTER
Our work is guided by our values: Reliability
Teamwork
Integrity
Belonging
EQUAL OPPORTUNITIES
