The Company SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. ?? Your Role in Our Team We’re looking for a People + Culture Generalist whose equal parts strategic partner and hands-on problem solver. In this role, you’ll be a key player in delivering exceptional day-to-day people support, coaching managers through challenges, and helping shape the employee experience at every stage of the journey. You’re someone who leads with empathy, thinks in systems, and thrives in a fast-moving environment. You know how to navigate the nuance of people-related decisions, apply employment law with care, and drive people-first solutions that balance compliance with culture. You’re also tech-savvy, highly organized, and known for bringing clarity and structure wherever you go. \n ?? What You’ll Do: * Be a go-to partner for employees and people leaders—offering thoughtful, real-time guidance on policies, employee relations, and everyday people moments. * Coach and empower Team Leads and Managers to apply fair, values-aligned people practices across the employee lifecycle. * Drive and support meaningful People & Culture programs, from engagement and performance to development, accommodations, and change management. * Lead investigations and facilitate conflict resolution with empathy, confidentiality, and timeliness. * Support team and org evolution—including org design, restructures, promotions, and offboarding—with care and clarity. * Manage leaves of absence (e.g., parental, disability), ensuring a seamless experience and full compliance with relevant legislation. * Contribute to thoughtful policy development, compliance tracking, and employee documentation. * Support immigration processes and paperwork where needed. * Ensure we stay compliant with provincial/state, federal, and internal policies in both Canada and the U.S. * Partner with Payroll to ensure employee changes are reflected accurately and on time. * Analyze people data and trends to spot risks and opportunities—and recommend proactive solutions. * Champion our digital-first HR approach: using tools and systems (like BambooHR or Lattice) to streamline processes, stay organized, and enable smart, data-informed decisions. * Keep people processes tidy, documented, and impactful—bringing structure and clarity to everything you do. * Be a champion of our culture—modelling our values and helping to foster an inclusive, people-first workplace. ?? What You Bring: * A degree in Human Resources, Business, or a related field. * 4–5 years of progressive HR experience, including at least 2 years in a generalist or advisory capacity. * Well-versed in Canadian employment law and HR practices, with some experience navigating U.S. regulations. * Excellent communication and relationship-building skills—you know how to earn trust and create psychological safety. * A bias for action, accountability, and collaboration—you meet people where they are, and help move them forward. * A data-informed mindset and problem-solving approach—you see patterns, make sense of nuance, and act accordingly. * Confidence in using HR systems and digital tools (e.g., BambooHR, Lattice); experience with these platforms is a bonus. * A CHRP or similar HR certification is an asset. \n ?? Expect More From Your Career at SpryPoint ?? Work your way - Remote-first environment with flexible working hours across North America ?? Competitive Total Rewards - Comprehensive compensation package that grows with you ?? Complete Setup - MacBook + $500 to create your ideal home workspace ?? Total Wellness - Health, dental, vision, and life insurance from day one ??? Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days ?? Future Security - RRSP (Canada) and 401k (US) matching programs ?? Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program ?? Team Connection - Annual company events and team offsites that bring us together Ready to Expect More? SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support. To maintain SOC 2 compliance, all final candidates will complete a background check and identity verification.