The Company
SpryPoint is revolutionizing how utilities serve their communities. As a
high-growth software company, we're shaking up the status quo in the utility
industry with the first and only cloud-native platform built specifically for
modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a
rapidly scaling company of 285+ employees serving 100+ utility clients across
North America and the Caribbean. Our mission is simple: utility leaders should
expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile,
and SpryWallet that modernize the entire meter-to-cash process. What sets us
apart? Our "updates, not upgrades" approach, user-centric design, and unwavering
focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're
accelerating our growth while staying true to our core values: lead with
kindness, vision with impact, radical honesty, bold disruption, keep it simple,
and execute with excellence.
Join us in transforming an essential industry that powers communities across the
Americas.
The Role
This is an exciting opportunity for applicants who are enthusiastic about
learning how to manage the implementation of enterprise SaaS-based software for
the utilities industry.
SpryPoint is looking for a Project Manager to exceed our customers'
expectations. As part of a rapidly growing team, we’re looking for people who
care about customers, are constantly strategizing for new ways of doing things,
finding efficiencies and creating new processes to improve our overall project
success.
The successful candidate will spend the majority of their time working directly
with our team and our utility customers to implement cutting-edge enterprise
applications. As a member of the PMO team, you will work together with our
SpryPoint customers and partners to deliver quality implementations. We are
looking for someone who seeks to constantly expand their knowledge of SpryPoint
products and the utilities industry. Reporting to the PMO, you will be the
leader of multiple large projects, managing communications, capacity planning
and risk, forecasting effort and revenue, while maintaining a positive and
engaging presence with each of your project teams.
Travel and working at client sites across North America will be required to be
successful in this position. The successful candidate must be able to travel
between the United States and Canada with no known legal or immigration related
impediments.
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Project Managers will be responsible for the following:
- Applying SpryPoint's hybrid implementation methodology to our enterprise
projects
- Developing realistic, manageable project schedules and ensuring they are up
to date and accurate with appropriate task assignments and effort
- In coordination with other Project Managers, prioritizing work effort across
our Professional Services and Development teams to more clearly define
project timelines and ensure balanced workloads
- Maintain detailed and accurate project documents per the SOW and our
implementation methodology
- Proven financial acumen experience gained by managing projects
- Experience negotiating resources and deliverables within a matrix
organization
- Experience negotiating with customers on modifications and compromises to
project scope or deliverables based on project schedule, contingencies and
predefined acceptance criteria
- Using keen attention to detail to support the delivery of professional
project documentation to our clients
- Develop engaging relationships with our clients and our internal team at all
departments and strata of the organization
- Proven ability to understand and explain the impact of project discussions to
both customers and internal stakeholders
- Assist with gap analysis and discovery workshops
- Review and understand that all contractual and SOW requirements are being met
and delivered successfully
Qualifications & Competencies:
- Post-secondary degree or diploma, preferably in project management or
business administration
- Minimum three years experience related experience in enterprise project
management
- Familiarity with Agile methodologies and SaaS implementations
- Currently holds and/or is pursuing a PMP, CAPM or comparable project
management designation would be considered an asset.
- Experience or familiarity with the utilities industry would be an asset
- General familiarity or experience working with Management Information
Systems, such as Customer Information Systems (CIS), Work Orders & Asset
Management (WAMS), Mobile Workforce Management (MWM), and/or Geographic
Information Systems (GIS) is a bonus.
Technical Skills:
- Fluent with productivity tools such as Google Suite, Microsoft Office and
others.
- Experience with web-based Portfolio/Project Product Management tools
- Both traditional and agile project management methodology training
- Experience with SaaS-based product implementations would be an asset
Competencies:
- Proven interpersonal skills, the ability to build and strengthen
relationships (both internal and external), and the ability to foster
cooperation with numerous stakeholders, including senior management, clients
and business partners.
- Exceptional communication skills and the ability to form engaging
relationships
- Continuous improvement mindset and ongoing desire to learn and proactively
bring forward new ideas
- Ability to identify and mitigate project risks, estimate resource needs, and
logically create project schedules
- Ability to conduct project reviews with other Project Managers
- Experience motivating and influencing individuals and teams
- Effectively prioritize and execute tasks in what can be a fast-paced
environment.
- Strong analytical problem-solving skills with an emphasis on making decisions
quickly and effectively.
- Exceptionally organized and able to build and follow defined processes to
ensure all tasks/steps are completed
- Strong ability to multitask and manage multiple customer-facing projects a
once
- Confidence to work independently and interpersonal skills to work as a member
of internal and external teams.
- Strong written/documentation skills with excellent attention to detail.
- Resourcefulness and an ability to develop a deep understanding of utility
industries - electric, water, wastewater, gas, telecommunications,
sanitation, and others.
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?? Expect More From Your Career at SpryPoint
?? Work your way - Remote-first environment with flexible working hours across
North America
?? Competitive Total Rewards - Comprehensive compensation package that grows
with you
?? Complete Setup - MacBook + $500 to create your ideal home workspace
?? Total Wellness - Health, dental, vision, and life insurance from day one
??? Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick
days
?? Future Security - RRSP (Canada) and 401k (US) matching programs
?? Continuous Growth - $2,500 annual development fund, tuition assistance, and
Book Bounty program
?? Team Connection - Annual company events and team offsites that bring us
together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process,
we strongly encourage candidates to include a link to their LinkedIn profile and
verify it with their current work email address. While not required, this helps
us confirm your professional background and accelerates our review process.
Candidates with verified LinkedIn profiles typically receive faster responses
and priority consideration during our screening process. Note that all final
candidates will complete a background check and identity verification as a part
of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive
environment where everyone can thrive. We welcome applications from all
qualified candidates regardless of race, religion, color, national origin,
ancestry, sex, sexual orientation, gender identity, age, physical or mental
disability, medical condition, genetic characteristics, veteran or marital
status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work
with you to provide the necessary support.
