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Role Description
Be part of a global team that ensures the performance, scalability, and reliability of critical cloud-based applications. As part of the Global Investor and Distribution Solutions (GIDS) Platform Services team, you’ll play a key role in keeping our systems running smoothly and efficiently—while helping shape the future of our platform.
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Collaborate with global teams as part of a follow-the-sun support model.
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Respond to, troubleshoot, and resolve Level 2 application incidents.
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Ensure critical applications are effectively monitored using tools like Prometheus and Grafana.
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Create and maintain dashboards and alerts to enhance visibility into application health.
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Define, implement, and track key SRE metrics (SLOs, SLIs, error budgets).
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Partner with development teams to improve application reliability and resilience.
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Analyze incident trends and recommend improvements to reduce recurrence.
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Automate repetitive support tasks to improve efficiency.
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Participate in post-incident reviews and drive reliability initiatives.
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Perform infrastructure and application patching as part of regular maintenance cycles.
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Support security vulnerability remediation efforts across both infrastructure and application layers.
Qualifications
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Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field.
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5+ years of experience for senior roles; fresh graduates welcome for junior roles.
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Proficiency in one or more programming languages, preferably Java, JavaScript or Python.
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Proven ability to troubleshoot complex systems.
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Skilled in debugging, code optimization, and automation.
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Experience with relational databases and data analysis.
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Experience working in Site Reliable Engineer (SRE) roles or incident response environments.
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Hands-on experience with cloud infrastructure, preferably AWS.
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Familiarity with observability tools such as Grafana, ELK Stack, or similar.
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Experience deploying and managing applications on Kubernetes platforms.
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Strong skills in analyzing and troubleshooting issues in large-scale, distributed systems.
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Familiarity with PostgreSQL and its performance tuning, monitoring, and troubleshooting.
Benefits
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Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans.
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Your Future: RRSP Matching Program, Professional Development Reimbursement.
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Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays.
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Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave.
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Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity.
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Training: Hands-On, Team-Customized, including SS&C Learning Institute.
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Extra Perks: Discounts on fitness clubs, travel and more!
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Wide-Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees.
