Who We Are: Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers. The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, design, recruitment of staff and volunteers, and the composition of the Board of Directors. Why You Should Apply: Creative work environment Employee Assistance Program to encourage work-life balance and strong mental health Complimentary & discounted ticket offers and events Employee discounts on merchandise and event space Being a part of the magic of live theatre! As one of the primary points of contact for our patrons, you’ll play an essential role in establishing and developing the relationship between the Stratford Festival and its patrons. This position reports to the Assistant Manager, Ticketing and Membership and is part of the Ticketing & Membership team. Responsibilities: Provide efficient, consistent, enthusiastic and exceptional customer service Solicit and process ticketing and membership orders by telephone and in person. Soliciting for a membership and ticketing sales, upselling and selling related items through inbound and outbound phone calls Establish and develop the relationship between the Stratford Festival and its patrons Promote customer loyalty and confidence Providing efficient, enthusiastic and professional customer service Minimum Qualifications: Strong oral and written communication skills with proper spelling and grammar Strong and effective problem-solving skills Superior telephone communication Strong sales skills and experience Efficient, enthusiastic and professional Effective problem-solving skills Strong computer skills Reliable team player Scheduled hours will be across our operational hours: Monday-Thursday 9:00a.m.-9:00p.m. Friday & Saturday 9:00a.m.-8:00p.m. Sunday 9:00a.m.-2:00p.m. Preference will be given to candidates with previous relevant work experience in sales and customer service with a passion for theatre and the arts. The successful candidate is expected to work shifts that include evenings and weekends, as scheduled. This unionized seasonal position is located in Stratford, Ontario and will begin as soon as possible. Shared Values: Inclusion: contribute to an environment where everyone is welcome, valued and respected; consistently demonstrate an open-mindedness and intellectual curiosity that promote and celebrate the diversity of perspectives. Innovation: put experience and knowledge into creative problem-solving and the continuous improvement of the organization. Rigor: show integrity in behaviour, attention to detail in work and commitment to excellence and professional evolution Caring: be empathetic, understanding and attentive to others Connection: establish and maintain trusting relationships that are respectful and constructive Who Should Apply: We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let our recruitment team know. No candidate will meet every desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we’d love to learn more about you! If you would like to contribute your own remarkable talents to North America’s largest not-for-profit theatre, we’d like to hear from you.