Job Description: What will you do?

Deliver world class learning to the Sun Life standard expected.
Facilitate and support learner-centric training programs to multiple audiences.
Manage new hire groups of up to 20 learners per session.
Provide effective leadership, coaching, support, and motivation to groups of learners, focusing on adult learning principles.
Creating optimal learning environments, adapting to learner needs, and engaging participants through various methods.
Connect key concepts to organizational values, culture, and strategic priorities.
Continuously develop facilitation skills and instill confidence in business partners regarding program delivery and support for operational metrics.
Early identification of learner risk and fit during facilitation to raise awareness in regular meeting with Learning Manager and Onboarding/business leaders.
Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners
Recommending, planning, and implementing learning risk mitigation strategies during training and learning academy.
Plan and host regular learning progress updates with Onboarding/business leaders
Conduct learning interventions and huddles during training and learning academy.
Discuss with peers and coordinate any identified improvements to curriculum with the Design team.
Participate in train the trainer sessions and self-guided study to learn new content.
Responsible for ensuring learning materials are current and best-in-class.
Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
Mentor less tenured facilitators through peer-to-peer observations.
Accountable for reviewing post-facilitation metrics (as they relate to our baselines at transition) and adapting performance/training accordingly.

What do you need to succeed?

Bilingualism (French, English, both oral and written) is required as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada
2 years' experience in a facilitation role, ideally in a Call Center environment
Ability to facilitate learnings in large group settings of up to 20 learners
Previous experience in the insurance or financial industry, an asset.
Strong ability to present information, provide instruction and direction to manage learners in an engaging manner
Ability to learn new information quickly and collaborate effectively with internal and external partners
Ability to make an impact through influencing skills and ability to build strong relationships at all levels of the organization
Knowledge in adult learning theory and methodology, with the ability to apply to program development, delivery, and evaluation.
Demonstrated ability to exercise independent judgment or initiative and function with minimal supervision
Adult education certificate, a bachelor's degree in education, or a relevant college degree
We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
A caring, supportive, and inclusive culture
We're honoured to be recognized as a 2024 Best Workplaces by Great Place to Work® Canada!
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock, and savings programs to help build and enhance your future financial security
The opportunity to move along a variety of career paths with amazing networking potential
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.

Sun Life Financial

Sun Life Financial

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Bilingual Learning Facilitator