Job Description: What will you do?
-
Deliver world class learning to the Sun Life standard expected.
-
Facilitate and support learner-centric training programs to multiple audiences.
-
Manage new hire groups of up to 20 learners per session.
-
Provide effective leadership, coaching, support, and motivation to groups of learners, focusing on adult learning principles.
-
Creating optimal learning environments, adapting to learner needs, and engaging participants through various methods.
-
Connect key concepts to organizational values, culture, and strategic priorities.
-
Continuously develop facilitation skills and instill confidence in business partners regarding program delivery and support for operational metrics.
-
Early identification of learner risk and fit during facilitation to raise awareness in regular meeting with Learning Manager and Onboarding/business leaders.
-
Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners
-
Recommending, planning, and implementing learning risk mitigation strategies during training and learning academy.
-
Plan and host regular learning progress updates with Onboarding/business leaders
-
Conduct learning interventions and huddles during training and learning academy.
-
Discuss with peers and coordinate any identified improvements to curriculum with the Design team.
-
Participate in train the trainer sessions and self-guided study to learn new content.
-
Responsible for ensuring learning materials are current and best-in-class.
-
Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
-
Mentor less tenured facilitators through peer-to-peer observations.
-
Accountable for reviewing post-facilitation metrics (as they relate to our baselines at transition) and adapting performance/training accordingly.
What do you need to succeed?
-
Bilingualism (French, English, both oral and written) is required as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada
-
2 years' experience in a facilitation role, ideally in a Call Center environment
-
Ability to facilitate learnings in large group settings of up to 20 learners
-
Previous experience in the insurance or financial industry, an asset.
-
Strong ability to present information, provide instruction and direction to manage learners in an engaging manner
-
Ability to learn new information quickly and collaborate effectively with internal and external partners
-
Ability to make an impact through influencing skills and ability to build strong relationships at all levels of the organization
-
Knowledge in adult learning theory and methodology, with the ability to apply to program development, delivery, and evaluation.
-
Demonstrated ability to exercise independent judgment or initiative and function with minimal supervision
-
Adult education certificate, a bachelor's degree in education, or a relevant college degree
-
We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
-
A caring, supportive, and inclusive culture
-
We're honoured to be recognized as a 2024 Best Workplaces by Great Place to Work® Canada!
-
Flexible Benefits from the day you join to meet the needs of you and your family
-
Pension, stock, and savings programs to help build and enhance your future financial security
-
The opportunity to move along a variety of career paths with amazing networking potential
-
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
Sun Life Financial
