About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

This dynamic role is the driving force behind delivering innovative technology solutions to clinicians and staff across all campuses. As the main point of contact for our expanding group of regional partner hospitals, the Manager will play a crucial role in enhancing our shared Microsoft 365 and ServiceNow platforms and end-user technology fleets. They will also advance the adoption of cutting-edge AI technologies like Co-Pilot, aimed at improving employee engagement and productivity.

Key projects in this role involve building new partnerships with regional healthcare organizations, thereby expanding our network and improving service delivery. The Manager will oversee day-to-day departmental operations, including budgeting and business objectives, developing workflow operations, establishing new standards of practice/service for the department or program, ensuring the quality of services, and working with their leadership team to improve operations.

What You Will Bring

Bachelor degree in a related field;
Minimum five (5) years of experience in an IT client service environment;
Progressive leadership experience is required;
Superior technical/analytical skills required for decision-making of complex systems and departmental issues;
Superior interpersonal and communication skills to effectively handle sensitive issues and to manage and motivate staff;
Organizational and effective time management skills to prioritize work of self and others and to meet unpredictable/short deadlines;
Management training and experience in operations management;
Understanding of IT infrastructure, systems and networks;
Experience in leading and motivating a team of IT support or service delivery professionals;
Planning, organizing, and managing IT service delivery projects;
Proven track record of managing client relations and IT service delivery;
Knowledge of hospital administration policies and procedures and human and financial resources.

You will stand out with:

Experience working in the hospital (preferred) or healthcare sector in Ontario;
Proficiency in English and French oral expression (advanced level) and comprehension (advanced level);
Microsoft Modern Work experience including Microsoft 365 Certified certifications;
Project management experience and certifications (e.g., PMP, PRINCE2);
Cybersecurity experience and certifications (e.g., Security+, CISSP);
Organization change management experience and certifications (e.g., PROSCI);

What You Can Expect From Us

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process. #J-18808-Ljbffr

The Ottawa Hospital

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Manager, Client Services (IT)