The Company

Job Description

Benefits:

Responsibilities include: Customer Care

Provide superior customer service and support to consumers and retail partners, resolving issues both on the phone and in person
Gather information about timepiece problems and service history, communicate repair estimates, and process repairs in SAP
Review incoming and outgoing watches, work with watchmakers on diagnoses, and update consumers on repair statuses
Manage inbound e-commerce inquiries in English and French, perform manual checks on orders, and liaise with various departments to troubleshoot issues
Utilize knowledge of watches and warranty guidelines to provide accurate information and updates to consumers

Administration

Manage SKU system setup, availability communication, and basic inventory analysis for the local market
Process sales orders, credit/debit memos, invoices, inventory adjustments, transfers, and returns
Assist the sales team with documentation for opening and closing accounts, create suggested orders for stock replenishment, and enter retail inventory orders into SAP
Prepare purchase orders and Shipnotes for POS inventory, analyze inventory weekly, and prepare weekly sales reports for Switzerland
Coordinate with logistics to ensure timely deliveries and resolve any shipping issues

Other

Employment Status

Working Conditions:

Profile

Organized, independent, and proactive
Excellent verbal and written communication skills
Honest, understands and maintains confidentiality
Ability to handle multiple projects and adapt to shifting priorities and deadlines
Strong self-motivation, tact, diplomacy, and professionalism when dealing with the public
Effective oral communication skills and ability to work cooperatively with staff
Energetic and passionate about the brand and company
Effective team player

Professional Requirements

College Diploma or University Degree
2 years of order processing support experience in a retail or wholesale environment
2 years of after-sales customer care experience
Proficient with MS Office applications, especially Excel and PowerPoint
Strong analytical skills
Experience with SAP (highly desired)

Languages

Job Location:

Company Address:

TISSOT

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