The Company
Job Description
Benefits:
- Health benefits, including dental and vision coverage
- RRSP contributions with company match
- Company discount
- Life insurance
- Paid vacations
- Paid sick days
Responsibilities include: Customer Care
- Provide superior customer service and support to consumers and retail partners, resolving issues both on the phone and in person
- Gather information about timepiece problems and service history, communicate repair estimates, and process repairs in SAP
- Review incoming and outgoing watches, work with watchmakers on diagnoses, and update consumers on repair statuses
- Manage inbound e-commerce inquiries in English and French, perform manual checks on orders, and liaise with various departments to troubleshoot issues
- Utilize knowledge of watches and warranty guidelines to provide accurate information and updates to consumers
Administration
- Manage SKU system setup, availability communication, and basic inventory analysis for the local market
- Process sales orders, credit/debit memos, invoices, inventory adjustments, transfers, and returns
- Assist the sales team with documentation for opening and closing accounts, create suggested orders for stock replenishment, and enter retail inventory orders into SAP
- Prepare purchase orders and Shipnotes for POS inventory, analyze inventory weekly, and prepare weekly sales reports for Switzerland
- Coordinate with logistics to ensure timely deliveries and resolve any shipping issues
Other
- Perform ad-hoc duties as required
Employment Status
Working Conditions:
Profile
- Organized, independent, and proactive
- Excellent verbal and written communication skills
- Honest, understands and maintains confidentiality
- Ability to handle multiple projects and adapt to shifting priorities and deadlines
- Strong self-motivation, tact, diplomacy, and professionalism when dealing with the public
- Effective oral communication skills and ability to work cooperatively with staff
- Energetic and passionate about the brand and company
- Effective team player
Professional Requirements
- College Diploma or University Degree
- 2 years of order processing support experience in a retail or wholesale environment
- 2 years of after-sales customer care experience
- Proficient with MS Office applications, especially Excel and PowerPoint
- Strong analytical skills
- Experience with SAP (highly desired)
Languages
- Bilingual in English and French (mandatory)
Job Location:
Company Address:
