About the opportunity: What you will be doing:

Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages
Correspond with residents regarding repairs and reimbursements
Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets
Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets
Assist with the collection and interpretation of data as it relates to national and local operational analytics
Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate
Assist local teams with workforce \& capacity planning
Monitor vendor related SLAs and present data as it relates to national vendor performance

A bit about you:

High quality and authentic customer service skills and experience
Ability to work effectively in a distributed team environment with remote resources
Willingness and ability to provide direction, guidance, and support to cross-functional peers
Solid written and oral communication skills
Ability to be well organized and handle multiple priorities in a fast paced environment
High attention to detail and accuracy
Ability to thrive in a rapid growth environment, requiring an entrepreneurial spirit

Experience and Qualifications:

Two or more years of experience in a customer service role, preferably in a telco or internet service provider
User-experience with one or more versions of scheduling \& dispatching software is preferred
Dispatching, vendor management, and data analytics experience is an asset
Knowledge of construction practices is a plus
Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred
Growth mindset required - Must be driven to grow and succeed professionally

Tucows

Tucows

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