About the opportunity: What you will be doing:
- Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages
- Correspond with residents regarding repairs and reimbursements
- Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets
- Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets
- Assist with the collection and interpretation of data as it relates to national and local operational analytics
- Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate
- Assist local teams with workforce \& capacity planning
- Monitor vendor related SLAs and present data as it relates to national vendor performance
A bit about you:
- High quality and authentic customer service skills and experience
- Ability to work effectively in a distributed team environment with remote resources
- Willingness and ability to provide direction, guidance, and support to cross-functional peers
- Solid written and oral communication skills
- Ability to be well organized and handle multiple priorities in a fast paced environment
- High attention to detail and accuracy
- Ability to thrive in a rapid growth environment, requiring an entrepreneurial spirit
Experience and Qualifications:
- Two or more years of experience in a customer service role, preferably in a telco or internet service provider
- User-experience with one or more versions of scheduling \& dispatching software is preferred
- Dispatching, vendor management, and data analytics experience is an asset
- Knowledge of construction practices is a plus
- Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred
- Growth mindset required - Must be driven to grow and succeed professionally
Tucows
