Overview About Us Our Work Culture
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.
About the job Qualifications
- Associate's degree or certification from an accredited program for technical and/or clinical education required
- Experience with the use of electronic documentation systems required
- 2 years in technical or clinical/medical based device support roles
- Previous contact centre experience is an asset
- Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred
- Must be at least 18 years old
- Excellent communication/comprehension skills
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired -- wifi connections are not permitted
Responsibilities
- Provide first level technical solutions in regards to installation, operation and maintenance of products.
- Answering inbound customer queries.
- Build and maintain positive customer relations by offering personalized solutions.
- Ensure requests are handled appropriately by coordinating with various functions within the company
- Schedule service calls and follow up with customers/clients
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Responsible for accurate data input using prescribed applications
- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
Teleperformance
