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Identify, engage, and qualify potential customers through outbound calls, emails and digital channels.
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Respond to and manage all inbound leads from various sources, including website forms, phone inquiries, email campaigns, and referrals.
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Accurately capture and log lead information in the CRM system Salesforce
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Qualify leads based on predetermined criteria (e.g., budget, timeline, decision-maker).
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Enrich lead profiles with relevant data from public and internal sources.
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Route qualified leads to the appropriate sales representatives based on territory, solution type, product expertise, and availability.
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Track lead progression through the sales funnel and provide regular updates to the sales team and management.
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Manage pipeline of all renewal, retention and remote service opportunities as identified by Sales and Operations Groups.
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Accurately capture and log client and account information in the CRM system as assigned by Senior Director.
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Complete the full sales cycle of all add/upgrades and any renewal and retention efforts.
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Enrich account profiles with relevant data from public and internal sources.
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Route larger opportunities to the appropriate Vice President of Sales based on territory, solution type, product expertise, and availability.
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Track pipeline and all closed won/lost activity.
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Complete all quotes in sales management or CRM tool
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Maintain accurate and up-to-date records of sales activities, pipeline status, and customer interactions in the CRM system.
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Utilize data and analytics to optimize outreach strategies and improve conversion rates.
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Generate reports on opportunity pipeline, conversion rates, and other key sales metrics such as SEV, Margin Attainment and net new opportunities.
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Maintain open and effective communication with sales representatives, marketing team, and other stakeholders.
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Build and maintain strong relationships with internal and external contacts.
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Effectively communicate with potential customers via phone, email, text and other channels.
