Company
Assistant Head of Claims The ideal candidate will possess a comprehensive understanding of all lines of claims, be comfortable interacting with clients, and demonstrate a proactive, innovative, and energized approach to driving results.
Please note this role will have a hybrid work model. The successful candidate will be required to work from our downtown Toronto office a minimum of three days per week. Key Responsibilities
- Team Leadership and Support: Provide support, guidance, leadership, and motivation to claims team members, ensuring maximum performance and fostering a positive team culture.
- Customer Service Excellence: Create an environment that encourages best-in-class customer service, ensuring that client needs are met effectively and efficiently.
- Best Practices Implementation: Oversee the implementation of best practices based on company goals and industry standards.
- Technical Guidance: Offer technical support to the team in areas including claim investigation, reserving evaluation, and resolution of claims.
- Collaboration with Analytics: Partner with the analytical team to generate and interpret necessary results and trending reports and implement changes/training as required.
- Day-to-Day Operations: Manage all aspects of daily operations within the claims team, ensuring smooth workflow and adherence to company objectives.
- Performance Monitoring: Track and monitor individual and unit performance against established productivity and quality metrics, providing feedback and ensuring goals are met.
- Continuous Improvement: Identify opportunities for improvement and recommend solutions through the modification of existing quality and severity initiatives to enhance claims results.
- Regulatory Compliance: Ensure that claims procedures and practices are executed in full compliance with client guidelines and SLAs.
Qualifications
- Professional Designations: CIP/FCIP designation required.
- Education: University Degree, College Diploma, or relevant certification in a related field an asset.
- Experience: A minimum of 10 years of experience in claims across all lines of business.
- Management Experience: Proven experience in managing teams and coaching others.
- Training and Development: Experience in training, coaching, and developing a high-performing claims team.
- Technical Expertise: Strong knowledge of claims handling, including claims investigation, reserving, and settlement processes.
- Communication Skills: Advanced writing and communication skills to effectively engage with both staff and clients.
- Leadership Qualities: Demonstrated ability to lead and motivate a team, drive results, and maintain a proactive, innovative mindset.
What We Offer
- Competitive Pay
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)
- Reimbursement for Adjusting Licenses and Dues
