Experienced National Property Claims Adjuster
Aviva
CAD 60,000 - 100,000
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values -- Care, Commitment, Community, and Confidence.
Are you interested in a career in insurance, or are you already an insurance professional and would like to take your career to the next level?
We currently have some exciting roles for Senior/Intermediate National Property Claims Adjusters for our Customer Response - Property team.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid -- the best of both worlds.
You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost-saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.
What you'll do:
- Support our claims customer demand through a call-center environment.
- Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
- Responsible for confirming coverage and compiling FNOL information for incoming claims.
- Responsible for data accuracy and the issuance of payments to vendors, insureds, and experts.
- Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claims accordingly.
- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service while keeping related parties informed of the claims status.
- Ensure all correspondence is completed in a time-efficient/effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters.
- Responsible for recognizing questionable claims, subrogation, and risk opportunities.
- Also responsible for reviewing case law to determine liability.
- Meet Property team performance expectations that are set individually and contribute to team success.
- Adhere to and support policies surrounding attendance.
What you'll bring:
- 2 - 8 years of property claims experience.
- Ability to work in a fast-paced environment to support customer demand.
- Excellent computer skills and organizational skills.
- Excellent oral and written communication skills.
- Bilingualism in English and French (is not a must but a big asset).
- Knowledge of Cantonese, Mandarin, Korean \& Punjabi (not a requirement but a big asset).
- Licenses for claims adjusting in any provinces (not a requirement but a big asset).
Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.
What you'll get:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ , origins, diversity, and inclusion.
- Corporate wellness programs to support our employees' physical and mental health.
- Hybrid flexible work model.
