Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
Reporting to the Associate Director, Product Delivery and working alongside IT, the Associate Product Manager is responsible for implementing strategies and leading small projects to optimize customer service via SFR Retail Lending Transformation digital channels.
The Core Responsibilities!
- With direction, responsible for customer service experience in online/mobile channels; strategy and roadmaps for service functionality in all channels, including business cases and other justification.
- Provide input and recommendations to support the decision-making process for digital channels, i.e., browser support, mobile device/OS support.
- Support and provide input into the development of roadmaps for the Digital Channels backlog in all channels, including prioritization, user story development, customer experience and user interface design.
- Leverage analytics to understand customer behaviors and inform decision making on product improvements.
- Gathering input and product feedback from internal and external stakeholders
- Lead the delivery of new products and features in digital channels that are small/medium in size and complex.
- Working with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customers.
- Estimate and complete test plans, manage test case repositories, execute tests, review deliverables, participate in defect meetings, and provide status reports.
Support the Manager in Product Operations Tasks, Including but not Limited to:
- Coordinating cross-functional teams to ensure smooth product operations.
- Monitoring and reporting on product performance metrics.
- Assisting in the development and implementation of operational processes and procedures, including conducting regular reviews to identify areas for improvement and implementing changes as needed.
- Managing product documentation and ensuring it is up to date.
- Facilitating communication between product teams and other departments.
- Providing training and support to team members on product operations best practices and tools.
Let's Talk About You!
- Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc. MBA or other graduate degree a plus.
- 2+ years of Canadian Financial Institution experience, working directly with online and/or mobile banking channels is an asset.
- Familiarity and expertise with consumer technology, both common and leading.
- Familiarity with user experience & design principles, specifically for digital interactions.
- Strong attention to detail
- Proven ability to initiate and execute projects.
- Good verbal and written communication skills
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
