DIRECTOR, DECISION SUPPORT
Reference #: 2025-56
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Position Title | Director, Decision Support |
Department/Section | Corporate Services |
Employment Status | Permanent Full Time |
Targeted Salary Range | $135,405.29-$160,794.04 |
Work Mode | Hybrid (2 Days Per Week) |
Location | 5310 Explorer Drive, Mississauga |
Hours of Work | 37.5 hours/week |
Posting Open Date | Tuesday April 15, 2025 |
Posting Close Date | Tuesday April 29, 2025 |
The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.
Uplifting Your Career at Ornge
The Director of Decision Support is tasked with oversight of the organization’s data and information governance while mentoring a high-performing team of data specialists. This team serves as the primary source for performance data and other data sets that provides insights and informs corporate decision-making and fulfilling both internal and external reporting legislative and compliance requirements.
Looking ahead, the Director of Decision Support will lead the initiative to establish a data governance strategy, enhance data analytics, develop the data architecture team, and manage health records.
What defines success in this role? A robust background in data governance, data analytics and science, exceptional management capabilities, and expertise in complex information implementation, and risk analysis are crucial. Our strategic plan for 2025-2029 outlines our approach to optimizing efficiencies by integrating data and harnessing innovation and technology.
Responsibilities:
- Coordinates the development and maintenance of an enterprise data strategy.
- Oversees the secure and efficient collection, processing, and use of data to support data informed strategic and tactical decision-making by Ornge.
- Establishes the strategic direction of data governance and management at Ornge in alignment with Ornge’s Strategic Plan, Operating Plans, and daily operational needs, which includes developing master data strategies and developing and maintaining the data governance framework.
- Oversees Data Architects and Business Intelligence Analysts in the building and maintenance of Enterprise Data Strategy measures, facts, dimensions, master data sources, dashboards, reports etc. with quality controls in place.
- Directs the strategic automation of data discovery and analysis, particularly using AI.
- Oversees decision support data analysis, modelling, projects from conception through to successful implementation.
- Stays abreast of emerging data management trends and assesses their potential impact.
- Oversees health records management – the secure collection, processing, integrity, and use of records of personal health information created or received in connection with Ornge’s ambulance operations, and the management of access requests from the public and partners.
- Oversees compliance with Ornge’s reporting requirements under its Performance Agreement with the Ontario Government (Ministry of Health) and the quality and research activities that support various quality management initiatives to increase quality and efficiency.
- Gathers and communicates business and financial information regarding business results and to provide support for business decisions.
- Serves as the primary liaison between the Decision Support department and other business units, executive management, and external partners. Communicates Decision Support strategies and initiatives effectively across all levels of the organization.
- Collaborates with partners to define and measure key metric to enable communication of success metrics across the business.
- Prepares and monitors the annual departmental budget and long-term Decision Support related financial forecasts (operational and capital).
- Participates in Ornge operational and financial planning process.
- Evaluates the financial impact of decisions and develops strategies to address financial resource issues.
- Identifies and implements process and technology changes to improve and address challenges in our systems and reduce non-value-added work for their team.
- Focuses on data integrity and quality to provide greater insights and timely analysis, leading to better data-driven decision making.
Qualifications:
- Bachelor’s degree in related field (i.e. Data Governance, Computer Science, Information Systems, Data Science, Business Management, Engineering, Statistics) from a recognized university.
- 10+ years in decision support or enterprise analytics experience (Senior Manager or Director).
- Certifications related to data governance or related fields such as Certified Data Management Professional (CDMP).
- Strong working knowledge of data architecture, data structures, algorithms, client-server, and web-based architecture.
- Understanding of statistics and methods, including reliability/validity assessment, and research/audit conventions.
- Influence, negotiation and strong communication skills – will communicate regularly with the executive team regarding department strategies.
- Solid relationship building skills to work closely with internal departments to facilitate analysis, interpretation, and reporting of key performance indicators.
- Acts as a liaison with the Ministry of Health on data analysis and compliance reporting.
Total Rewards:
- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Three Paid Personal Days (Pro-Rated for Year 1).
- Accrued vacation time starting at four weeks per year.
- PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness,attractions and more!
At Ornge, we are:
- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.
You can expect us to be:
- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.
A bit about you:
- You are driven by our collective desire to make a difference.
- Excited by problem solving and excels at in-the-moment decision making.
- Teamwork has always been where you thrive.
- You are ready to put your skills into action in a fast-paced environment.
What’s next:
- If you are ready to uplift lives, apply directly online.
- All resumes are reviewed by our team and only those under consideration will be contacted.
- Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at talentacquisition@ornge.ca and we will work with you to meet your needs.
- Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.
Ornge. Lives uplifted.
