Responsibilities Include, But Are Not Limited To
- Provide first-level support for enterprise applications, including troubleshooting errors, diagnosing issues, and resolving end-user problems.
- Respond promptly to service desk tickets, emails, and calls related to application issues.
- Monitor application performance and escalate performance-related issues.
- Assist in applying patches, updates, and upgrades to ensure software is up-to-date and secure.
- Assist users with application-related queries and provide training as necessary.
- Create and maintain documentation, such as user guides and FAQs, to support application use.
- Perform regular end user training on applications as needed.
- Assist in testing new applications, updates, and configurations to ensure compatibility and functionality.
- Support the deployment and configuration of software applications in production environments.
- Responsible for updating fees and charges for software applications as required.
- Work closely with developers, database administrators, and business units to address application issues and optimize workflows.
Hours of Work:
