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Opening procedures including arriving at store before operating hours to deactivate security systems and preparing store for the day
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End of day closing responsibilities such as counting cash, completing sales reports and activating security systems
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Acting as team supervisor when management is absent from the store
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Train new employees, delegate task to Beauty Consultants, monitor staff performance and assist with any staff queries throughout the shift
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Ensure the boutique remains clean and organized, including tidying Visual Merchandising displays and addressing any maintenance issues
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Attend all offsite Seasonal Schools and Dior training programs.
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Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
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Frequently handle, lift, and move merchandise safely
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Conduct in store and/or remote selling activities, acting as a personal shopper
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Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
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Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
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Connect with authenticity. Identify and understand clients needs through the art of conversation
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Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach
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Communicate passionately, always share Dior storytelling and educate clients on the brand and products
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Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly \& monthly basis. Responsible to stay on top of one's own business and how they are tracking vs. goals daily.
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Master Brand, Category and Competition Knowledge
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Develop enduring relationships with existing clients in store and remotely
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Engage new clients to the brand, through genuine interactions
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Learn and leverage Dior content and tools (Dior Connect \& iPos) to register client data, drive traffic, develop client loyalty and take actions
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Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
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Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services
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1 year of Key Holder experience in a retail environment
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1-2 years of retail experience required, preferably in the luxury retail environment
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Proven track record in achieving retail results (sales and profitability)
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Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
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Digital savvy; experience/comfortable with operational POS systems
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Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
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Must be able to work on weekends, holidays and evenings
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Spanish or Mandarin speaking skills highly preferred
