Description Create Awesome Experiences for Our Customers
Your Mission
**What You'll Do
**
- Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
- Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
- Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
- Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
- Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
- Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
- Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results
Qualifications **What You Bring
**
- Experience in pharmacy operations, pharmacy technology, or related healthcare solutions
- Strong understanding of Kroll and other pharmacy management systems is highly valued
- Exceptional communication and relationship-building skills
- Strategic problem-solving abilities and a customer-first mindset
- Ability to thrive in a fast-paced, collaborative environment
- Passion for improving pharmacy operations and patient care through technology
**Why Join Us?
**
- Be part of a passionate team dedicated to providing best-in-class customer service and support
- Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients
- Enjoy a workplace that values well-being, promotes continuous learning, and fosters a fun and friendly culture
- Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
