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Job Description Service Delivery Manager GAME ON -- OLG needs you
Service Delivery Manager
YOUR ROLE IN THE GAME
- Manages relationships with service providers and other stakeholders to optimize service delivery, ensure delivery of services as per commitments, and address service disruptions
- Develop internal communications and provide regular status reports on iGaming services to keep stakeholders and management informed and escalate issues as necessary
- Collaborate with vendors, AGCO, and internal IT teams to evaluate and discuss service level related issues and develop actionable recommendations for resolution
- Provide accountability for the operational acceptance of assigned services into the production environment by overseeing deployment activities with service providers, project managers and relevant business unit stakeholders
- Verify successful deployment of major releases to production systems as part of release process
- Monitor service delivery as per service level agreements (SLA) and escalate all issues related to service unavailability or errors for prompt resolution
- Analyze operational trends against SLAs, identify gaps, and develop recommendations for service improvement
- Conduct reviews of technical proposals for submission to senior management to ensure complete coverage of requirements
- Identify iGaming IT and customer needs and develop strategies and tactical implementation plans to address these needs
- Support the business during after-hours via on-call rotation
What You Need To Play Work Experience :
Education: University degree in technology, business administration or related fields Critical Skills:
- Problem solving skills
- Communication skills
- Persuasion and negotiation skills
- Attention to detail
- Vendor management skills
Negotiation and Influence
Strategic Thinker
Collaboration \& Fun
Integrity and Trust
Licenses, Registrations, Certificates:
PERKS OF JOINING OUR TEAM
- Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
- Flexible Work Environment: to help balance both work and life
- You Matter: family friendly work practices and hybrid work
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength
- Learning Galore: 24-7 access to robust online learning programs
- Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
- Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)
Learn about OLG -- GAME ON! multi-billion-dollar
our people
Equity, diversity, and inclusion
benefits for the people of Ontario
We look forward to hearing from you, interested applicants please apply online by April 30, 2025. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process .
Personal information is collected by the Ontario Lottery \& Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG's Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.
