Title: Email QA Tester
JD:
The Quality Assurance Analyst will be responsible for the primary validation, Quality Assurance (QA), and Quality Control (QC) of email and web campaigns developed in Salesforce Marketing Cloud. As part of the Digital \& Direct Executions team within the broader Marketing organization, this role is crucial in leveraging customer data and insights to deliver meaningful communications to CIBC's customers. The Quality Assurance Analyst will also execute QA/QC across multiple email and web campaigns concurrently, providing necessary guidance to developers and project managers. To be successful in this role, candidates must be detail-oriented, accustomed to working in close partnership with Project Managers and Developers, and have an in-depth understanding of email and web accessibility standards.
What You'll Be Doing
As the Quality Assurance Analyst, you will be deeply involved in the end-to-end email and web pages development process, ensuring that every aspect of email development and the expected customer journeys is thoroughly validated. You will lead the QA/QC efforts across various email and web campaigns, working closely with cross-functional teams, including Project Managers, Email Developers, and Campaign Developers, to validate the end-to-end Email and Web page artifacts. Your role will involve developing and implementing processes for email and web page validation, engaging with campaign stakeholders to understand their requirements, and ensuring developed emails and web pages meet their needs. You will ensure adherence to company policies and procedures, maintain compliance with laws, regulations, and guidelines. Monitoring and tracking process issues, making recommendations to streamline, enhance, and improve overall processes.
How You'll Succeed
- Execute Tests Against Standards: Evaluate Emails and Web pages against quality standards, raise issues and support with issue resolution. Execute sign-off of email and web page development.
- Communicate Standards \& Documentation: Communicate quality standards and parameters to team members. Document as required checklists and reference documents.
- Defect Analysis: Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in email content, web pages, and content.
- Issue Resolution: Identify and analyze recurring issues, bugs, defects, and other problems, recommending and facilitating solutions to these issues.
- Feedback Review: Review client, customer, and user feedback.
- Compliance: Ensure adherence to company policies and procedures and maintain compliance with laws, regulations, and guidelines.
- Test Strategy Development: Translate functional and technical requirements, creative briefs, and wireframes into corresponding test strategy, test plan, and test cases.
- Collaboration: Collaborate with Project Management and Development staff through all stages of the project lifecycle.
- Testing Coordination: Estimate, prioritize, plan, and coordinate testing activities.
- Regression Testing: Perform thorough regression testing when bugs are resolved.
- Inventory Management: Manage inventory of devices, tools, accounts required to execute email and web page testing.
Who You Are
Experience: Experience as a Quality Assurance Analyst in a relevant role.
Technical Skills:
- 2 years' experience in email/web development testing.
- Knowledge of QA techniques and processes through a marketing campaign or software development lifecycle.
- Bonus: Experience with Salesforce Marketing Cloud Email and CloudPage studios.
- Accessibility Testing: Experience with accessibility testing to ensure product's conformance to the Web Content Accessibility (WCAG) 2.0, Accessibility for Ontarians with Disabilities Act (AODA), and Web accessibility best practices.
Quality Focus: Quality-focused, ensuring every piece of work is delivered defect-free and with the highest possible quality.
Time Management: Excellent time management skills with a proven ability to meet deadlines.
Continuous Improvement: Possesses a continuous improvement mindset to enhance checks, reduce errors, and improve overall email development quality.
At CIBC, we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement, spending 1-3 days per week on-site, while other days will be remote.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Banking
