Permanent full time | Work location to be determined (Telework may be considered)
Are you deeply committed to ensuring that every business client gets the best service in a timely manner? Do you enjoy working with clients and understanding their needs? Are you naturally curious and always ready to help out your teammates? If so, we need your skills.
CHALLENGE
The Client Contact Centre agent's role is to establish and maintain business relationships with current and prospective members. Your job is to advise members on how to use products and services and ATMs and help them as needed. You will carry out all steps in the sales process and follow up with members. Client Contact Centre agents must be attentive to member needs and take a proactive approach to managing members while always looking for ways to improve service quality. You will be expected to answer phone calls quickly and efficiently and provide outstanding customer service in high call volume situations.
Client Contact Centre agents take incoming calls and may also be asked to place outgoing calls.
REQUIREMENTS
We are looking for someone with an attestation of collegial studies in office automation or administration and one (1) year of customer service experience in a financial services or call centre setting, or a vocational diploma in secretarial studies or a high school diploma and eighteen (18) months of customer service experience in a financial services or call centre setting.
Applicants must also have:
- Knowledge of office automation and the Microsoft suite
- Telephone system knowledge and proficiency
- Ability to use new technologies, including web and mobile
- Ability to type 25+ words per minute
Any equivalent training and experience will be considered.
Proficiency in both official languages is required.
BEHAVIORAL SKILLS
- Action oriented
- Customer oriented
- Learns fast
- Have good interpersonal skills
- Plan and coordinate
- Resilient
- Ensures accountability
- Demonstrate professional rigor and attention to detail
WORKING CONDITIONS
What we offer:
- A stimulating and fast-paced work environment
- Comprehensive training
- Professional development opportunities
- Work location to be determined and discussed
- Work schedules are mostly daytime, with the possibility of evenings and weekends
All applicants must be legally entitled to work in New Brunswick on the expected date of hire. UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential. Please apply no later than April 23, 2025.
CONTEST NUMBER
2504090156IE-REDO
Apply now
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