YOUR ROLE WHAT ARE YOU GOING TO DO?
- Receive orders from clients and analyze their needs.
- Communicate with the different stakeholders to offer superior customer service.
- Suggest innovative solutions to clients.
- Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
- Open files for shipment and enter data in the operational system according to the ISO standards of the company.
- Organize the pick-up and delivery of freight according to booking.
- Negotiate rates and book airline cargo space and ensure that freight is shipped on time.
- Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations.
- Transmit notices and documentation to the client, Bolloré Group network and /or recipient, including rates.
- Keep shipment files, Bolloré Group network and agents updated.
- Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client's credit with the Accounting Department)
- Comply with procedures established by Bolloré Logistics, and within deadlines (performance indicators).
- Establish notice periods and follow up on claims.
- Issue non-conformity notices and customer complaints in accordance with ISO procedures.
- Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products.
- All other duties as requested by the immediate supervisor.
WHAT ARE WE LOOKING FOR? Education and Experience:
- High School Diploma;
- Minimum six months to one-year related experience.
- Thorough knowledge and understanding of air freight product /environment.
Skills:
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Fluent in English, both written and oral
Characteristics:
- Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
- Organizational and time management skills.
- Self-starter, sense of urgency, communication.
- Customer focused.
WHAT DO WE HAVE TO OFFER? We offer:
- A Competitive Compensation PackageComprehensive Health \& Dental Benefits
- Professional Development Opportunities
- Continuing Education
CMA CGM
