Technical Support Representative (Automotive) On-Site

Concentrix • Belleville, Ontario, Canada • 23h ago

WHAT YOU WILL DO IN THIS ROLE

Respond to escalated automotive-related product questions and concerns in a timely manner.
Resolve customer inquiries following standardized processes while referencing an internal knowledge base,
Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS

Be an empathetic problem solver and critical thinker.
Comfortable working with computers and the internet, as well as operating several applications simultaneously.
Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
Must reside in Canada

WHAT'S IN IT FOR YOU

The base salary range for this position is $18.90- $23.63, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. We accept applications for this position on an ongoing basis.
Paid training (3 weeks in a classroom setting and 2 weeks of hands on training)
Mon-Fri 9am-9PM
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Excellent benefit program: Medical, Dental, Vision, RRSP to name a few

Language Requirements:

Concentrix

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