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Responsible for checking guests in and out of the Hotel.
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Issues room keys, pamphlets, discount cards, etc.
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Answers various questions from guests and arranges transportation for guests.
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Computes bills, collects payment and makes change for guests.
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Runs various reports on the computer for management.
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Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
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Print updated in-house, arrival, departure, and room status reports every two hours
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Check all unresolved departures.
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Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
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Complete welcome calls.
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Clean and tidy front desk area.
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Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
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Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
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As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
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Provide information to staff and/or clients about special activities.
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Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
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Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
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Superior written and oral communication skills.
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Excellent organizational and time management skills, with the ability to set priorities for self and others.
