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Supervisor, Relational Security

Interior Health Authority • Trail, British Columbia, Canada • 21h ago

What We Offer

Employee \& Family Assistance Program
Employer paid training/education opportunities
Employer paid vacation
Medical Services Plan
Employer paid insurance premiums
Extended health \& dental coverage
potential Municipal Pension Plan
Work-life balance

Job Summary

Typical Duties And Responsibilities

Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
Assists with performance reviews of Relational Security Officers by providing the Coordinator, Relational Security Operations Team Leader with reports regarding assigned work, and other performance indicators.
Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
Responds to emergencies such as the Interior Health Disaster Plan, fire, and physically aggressive patients; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
Provides security for Interior Health patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
Utilizes and operates photo identification, access control, CCTV and other security systems programs.
Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
Maintains a daily log of events and prepares detailed reports.
Communicates with the on-call leadership after business hours regarding emergent issues, as required.
Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc, in order to support departmental goals and objectives.
Reviews reports to ensure accuracy and appropriate handover across shifts.
Conducts preliminary investigations following accidents/injury of Protection Services Officers.
Provides support to Interior Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Interior Health Disaster Plan.
Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
Liaises with fire, police and other related community officials, regarding fire and security protocol, per departmental guidelines.
Performs other related duties as assigned.