Responsibilities:
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Ensure Global Protection Standards are maintained.
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Lead and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training and safety.
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Partner with Operations and Security Management to identify shrink reduction opportunities.
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Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Security Management.
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Support Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.
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In close partnership with the Security Manager, ensure the physical security systems and equipment are functioning to expectations.
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Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors / gates, etc. Initiate and follow up on all repairs as necessary.
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Conduct vulnerability evaluations or other tasks as directed by the Security Management.
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Deepen the relationship with our clients to drive lifetime loyalty and overall spend.
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Manage security team to act as a Tiffany luxury security professional with a customer eccentric approach.
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Partner with store management to lead store initiatives and cross functionality which provides an elevated/exceptional client experience.
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Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.
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Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.
Qualifications: Required Qualifications
- Valid Security License.
- High School Diploma
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Highest level of integrity.
- Ability to communicate with customers and employees both verbally and written.
- Strong computer skills
- Must be available to work retail store hours, including nights, weekends, and holidays.
- A sense of urgency that will lead to quick identification of problems and appropriate action.
- An openness and ability to approach people and problems which will foster a spirit of cooperation and participation from all individuals toward a common goal.
- Strong interpersonal skills including ability to work with geographically remote individuals.
- Must have authorization to work in Canada or in the country where the position is based.
Preferred Qualifications:
- Experience in a retail/security environment.
- One - two years prior experience in a security related position with an emphasis on customer service
LVMH
