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Leading requirements analysis, validation, and verification to ensure clarity, feasibility, and consistency.
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Conducting interviews, document reviews, surveys, and workshops to elicit business requirements.
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Collaborating with project managers, system owners, and end users to refine business operations.
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Translating business needs into actionable solutions with application developers.
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Driving process improvements and identifying opportunities for change.
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Preparing technical reports and documentation to support IT initiatives.
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Designing and delivering training to impacted business users.
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Performing data analysis using SQL and other tools.
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Assisting end users with troubleshooting and resolution of issues.
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Communicating effectively with IT management and stakeholders.
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Supporting project deadlines, schedules, and methodologies.
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Is enthusiastic about technology and system innovations.
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Holds an undergraduate degree in Computer Science, IT, Business Administration, or a related field.
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Has a strong eye for detail, accuracy, and problem-solving.
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Can provide excellent customer service and troubleshooting support.
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Works effectively in a hybrid environment (in-office 2-3 days per week).
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Has strong written and verbal communication skills.
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Can facilitate group training sessions.
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Has experience with Microsoft Azure, SharePoint, Microsoft Teams, and SQL Server.
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Understands ERP or LMS systems and Windows environments.
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Possesses negotiation, conflict resolution, and data interpretation skills.
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Is confident in public speaking and stakeholder engagement.
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Experience with enterprise applications and multi-technology environments.
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Ability to develop Business Cases, procedures, and documentation.
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Strong problem-solving and independent work skills.
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Experience bridging non-technical and technical teams.
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Ability to analyze data for trends and strategic insights.
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Experience with system design, process improvement, and reporting.
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Knowledge of change management strategies.
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Ability to create system use cases, flow diagrams, and interactive mock-ups.
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Experience supporting training initiatives for system changes.
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Strong project planning, scheduling, and execution skills.
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A results-driven mindset with an ability to engage stakeholders effectively.
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Ensure your resume is free of spelling and grammatical errors.
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Organize your work history in chronological order and highlight relevant experience.
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Include a link to your LinkedIn profile.
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Write a compelling cover letter explaining why you're interested in our organization.
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Be prepared with references for later stages.
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Provide a direct phone number and personal email on your resume.
